Refund Policy

Last Updated: February 1, 2026

At Dreampeak Solutions a Brand of Codelekh Solution Pvt Ltd, we are committed to providing reliable and high-quality services. This Refund Policy outlines the specific circumstances under which refunds may be granted.

When Are Refunds Granted?

Refunds are issued only under the specific conditions listed below.

1. Eligible Refund Conditions

You may be eligible for a refund in the following cases:

Duplicate Payment: If you were charged more than once for the same transaction.
Technical Issue on Our Side: If a system error or technical fault on our end prevents you from accessing or using the service.
Service Downtime: If significant and prolonged service downtime prevents access to core features.
Cancellation During Trial Period: If you cancel your subscription within the applicable trial period (if a trial is offered).

2. Refund Request Time Limit

Refund requests must be submitted within 7 / 14 / 30 days of the original purchase date (choose the time period that applies to your business).
Duplicate payment claims must be reported within 7 days of the transaction.

Requests submitted after the applicable time limit may not be eligible for review or approval.

3. Non-Refundable Items and Services

The following are strictly non-refundable:

Used API credits
Custom development services
Setup or onboarding fees
Partially used subscription periods
Price differences from plan upgrades or downgrades

4. How to Request a Refund

Email us at refunds@dreampeaksolutionsabrandofcodelekhsolutionpvtltd.com
Provide your Order ID or Transaction ID
Clearly explain the reason for your refund request

Our support team will respond within 2–3 business days.

5. Refund Processing Time

Approved refunds are processed within 5–7 business days.
Bank or payment provider processing times may take an additional 5–10 business days.

6. Abuse & Fraud Prevention

We reserve the right to deny refund requests in cases of suspected fraud, policy abuse, repeated misuse, or violation of our Terms of Service.

7. Policy Updates

We may update this Refund Policy at any time. Changes will be posted on this page with an updated "Last Updated" date.

8. Contact Us

Email: refunds@dreampeaksolutionsabrandofcodelekhsolutionpvtltd.com
Support: support@dreampeaksolutionsabrandofcodelekhsolutionpvtltd.com
Response Time: 24–48 business hours

Important Notice

Refund approval is granted at the sole discretion of Dreampeak Solutions a Brand of Codelekh Solution Pvt Ltd. By purchasing our services, you agree to this Refund Policy.